Year: 1998-1999
Month: November
Leader: Group E

Situation/Case Study:

I called home to let a parent know her child was doing poorly. The parent got really mad and starting yelling and swearing at me. I tried to tell the parent that we would get nowhere by yelling and that I was willing to discuss the child's grade, but that she would have to do it rationally. The parent got angry and hung up.